Kivide/Refund Policy
Refund Policy
Last updated: July 22, 2026
This Refund Policy describes when Kivide issues refunds for credits and paid purchases on kivide.com. It forms part of our Terms of Service.
1. Automatic credit refunds
If a generation fails because of a Service or upstream provider error after credits were consumed, we automatically return those credits to your account balance. If generated media is blocked by our safety filters after creation, consumed credits for that job are also refunded.
2. Subscriptions and credit packs
Unless required by applicable consumer law or explicitly offered at checkout, successful payments for subscriptions and one-time credit packs are non-refundable. Canceling a subscription stops future renewals; it does not reverse the current paid period. Remaining credits generally stay available until used or expired as stated at purchase.
3. How to request help
If you believe a refund was missed (for example a failed job without credit return), email support@kivide.com with your account email, approximate time, and generation or order ID. We aim to respond within a reasonable business timeframe.
4. Abuse and chargebacks
Fraudulent refund requests, repeated policy violations, or payment chargebacks may lead to denial of refunds and suspension of the account.
Contact: support@kivide.com ยท Terms of Service